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Luxwel aims to fly the flag for traditional values such as artisinal craftsmanship in an age where so many companies are moving to cut-price solutions with a short lifespan.  Their products combine classical beauty with the best of modern technology to offer excellent health and wellness benefits and superb value for money.

Some modern materials have been a genuine step forward, or even leap forward, bringing noticeable improvements in performance, such as greater robustness or higher levels of safety.  Sadly for manufacturers, however, the use of modern materials is more of a benefit to a manufacturer, enabling them to increase their profit margins, rather than an advantage to the end user this is where SaunaMed differ.

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When it comes to crafting the most luxurious hot tubs and saunas out there, then real wood is truly in a class of its own.  Luxwel has opted to use only the finest Canadian cedar for its products in order to ensure that they will provide optimum performance regardless of where in the world they ultimately find themselves.

Canada is a country of polarized weather.  In summer, temperatures can become fiercely hot and in winter, they literally drop well below freezing cold.  Any tree which grows in this kind of environment has to be both strong and adaptable.  Luxwel chose cedar in particular because it has many fine qualities which make it perfect for use in hot tubs and saunas of the highest quality.  For example, it is light, stable and good for insulation, which also means that it is good for sound-proofing, which is a distinct plus when you just want to enjoy your hot tub or sauna free from external distractions.  It’s also recognized for its robustness and its ability to resist rot.

One of the great benefits of Luxwel saunas is that Luxwel takes care of all the complexities so that putting them together on your chosen site is a simple job, which requires only standard DIY tools.  In the unlikely event that you do experience difficulties with your hot tub or sauna after purchase, then it’s easy to contact Luxwel’s UK-based customer service team, who are always happy to help.

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How Long For Delivery?


For smaller items delivery is either next day or 48 hours as standard
Medium items like tower towers are 2-3 working days
Large items (showers, sauna and hot tubs) have a 5-7 working day turnaround although many have an express delivery option for 48 hour or even next day delivery


How does the lowest price promise work - The best service and price, there must be a catch?


Nope - there is no catch. We check our prices regularly to ensure we are the best price out there. In the unlikely event you do find it cheaper. We'll not only match it, we'll beat it as a little thank you for alerting us to the price. The price must be a genuine advertised price, viewable to the public and unfortunately, we cannot match verbal agreements/offers or auctions or verbal offers, that's all there is to it. For more information Please see out terms page


What is the policy for returns?


Not happy with a product - No problem. we offer a full 14 days returns policy for non-customised orders. Simply get in touch with us for a returns reference and we'll set it in motion.


What does 'parts warranty' mean?


Where quoted - Many of the items on our site comes with a 'parts warranty'. If any fault occurs, we operate a no quibble warranty system where we will send any required replacement parts to you on a next day delivery service where possible, completely free of charge for a period of your warranty from the date of purchase or installation. (Please retain your original invoice number to validate this) Warranty registration with the relevant manufacturer is necessary in all cases


What warranty do I get?


Like all products from legitimate manufacturers the warranty for them is carried and covered by that manufacturer - The duration of any warranty is advised on the items page. You should in all cases check the manufacturers page for further warranty terms as well as registering any warranty once an item has been received where applicable. 


How Do The Large Items Arrive?

LArge items are often supplied in a number of boxes (normally 3-5).  All boxes are able to pass through all standard doorways if the item is intended for indoor use. Care and thought should be given to if and how the boxes/contents will navigate stairwells. Often stairwells are narrow and have lower height regions, corners and banisters though the boxes that come will be able to be carried in homes unless there is a very unusual set up.


What Electric Connection Do The Steam Showers Require?

All of our Steam Showers require a single 13amp connection. Whirlpool showers, require 2 x 13amp.The shower should be connected via isolated fused spurs. If your mains board (consumer unit) has RCDs fitted, then REMOVE the ones fitted to the power cables of the shower. Must of our Hydro shower do not require an electrical connection, for those that have lights or radio etc, these units require 1 electrical connection. The hydro showers that do have electronics are transformed down to a safe 12volts. 


What Are The Water Pressure Requirements For The Showers?

Our showers require between 1 and 3 bar of pressure at the unit to operate. For optimum results 2-3 bar is recommended. Please note that all Steam Cabins require a flow rate of at least 14-16 litres per minute. The water supply to the unit must also be balanced.

If you have a combi boiler, this typically provides water at a pressure suitable for the shower, but if you are unsure, ask you plumber to check the pressure for you. If you have a Combination (combi) boilder, you WILL need a PEV. (Pressure Equalisation Valve)If you have gravity fed water, or you water pressure is not high enough, then you will need to fit a pump.

How Much Does It Cost to Run The Steam Function?

Based on current costs for electricity to operate the steam function for a recommended maximum of half and hour is around 30 pence. Compare this to the cost of visiting a Sauna in a Health Spa etc.