We know every item we sell is of the very best quality and there should never be a reason why you would not be more than happy with your purchase.
Having said that, as we are primarily an online retailer, which is why our prices are so low, we know that it's not always the same as visiting a showroom to see and touch your items before buying.
With that in mind we offer a no questions asked 14 day returns policy for online, non-customised orders
Returns and Refund Policy
In the event that any order is incorrect on our part, it will be taken away at no charge and the correct items delivered on a rearranged date.
If we elect to refund you by agreement between us and yourself rather than provide a replacement or repair for faulty or defective product, or we are unable to replace any faulty or defective product, the products maybe required to be returned to us, and shall become our property.
For any sort of return you must contact our after sales department and obtain a RMA (Return Merchandise Authority) which must be clearly marked on a label outside of the packaging and on any documentation. Without this goods will be refused by our goods inward department.
To cancel or return an untouched and uninstalled item due to fault that is not at the ours, for example an inappropriate installation environment not being met as instructed on the installation page of the web site, instructions, installation guide or unit unsuitability, incurs a handling and restocking charge *see terms , except for orders of custom made or adapted goods which are not returnable. Although delivery is included in the price and not billed as a separate item on the invoice, a collection cost will be enforced for collections are made by ourselves depending on the location of the pick-up
If any goods or items are return due to fault of customer including but not exclusive to wrong item order, incorrect install environment or inappropriate room available, the return of the unit is at the expense of the customer.
If the pick up of units it is required, the unit must meet the standard 'palletised' conditions that courier delivery requires if a palletised delivery. An example of this will be as per the unit upon arrival. Failure to do this will result in non-pickup of the item and any further pickup will be chargeable. For further details please contact customer service.